Incentive Management Guidance

The purpose of this course is to shine a light on the potential for incentives to create unfair customer outcomes and to underline the importance of Insurers and Intermediaries to develop incentive arrangements which align with fair treatment of customers. The course content clarifies the expectations on Insurers and Intermediaries to put in place policies, procedures and controls in order to meet their obligations in this regard.

Course content includes:

Background of the Incentives Management Guidelines (IMG)
Principles underlying the IMG
Governance
Design and management of Incentive Arrangements
Risks of unfair outcomes to Customers
Controls
Purpose of the IMG
Definitions of terms and concepts
Scope of the document
Questions and Answers relating to the Guidelines

The purpose of this course is to shine a light on the potential for incentives to create unfair customer outcomes and to underline the importance of Insurers and Intermediaries to develop incentive arrangements which align with fair treatment of customers. The course content clarifies the expectations on Insurers and Intermediaries to put in place policies, procedures and controls in order to meet their obligations in this regard.

Course content includes: