Accredited Management Continuing Education: Subjects pertaining to the RIB Act (Registered Insurance Brokers Act) and Regulations, human resources, general management, accounting and generally topics relevant to the operation of a property & casualty insurance brokerage. Maximum allowable credits: 20 hours

Looking to complete your RIBO continuing education requirements? The ILS GENERAL CE SUBSCRIPTION contains over 165 RIBO Accredited Online courses, including Technical Courses, Personal Skills Courses and Management Courses.

Examples of ILScorp Courses that are RIBO accredited in the Management Category and are included in the ILS GENEAL CE SUBSCRIPTION. (ILS GENERAL CE SUBSCRIPTION contains 16 courses that are RIBO accredited in Management Category, total of 27 Management CE)

A Structured Approach for Terminating Employees

Whether you are faced with terminating an employee because of down-sizing or because that employee no longer fits within the company, there are certain steps to take to ensure this difficult task is done professionally and legally. This course examines the process to take and considerations to remember when terminating an employee.

Outline:

When Should You Fire an Employee?
Planning Prior to the Termination
The Termination Interview

This course qualifies for 1 continuing education credit hours (General/Adjuster – Management).

Basic Customer Service Skills – Part 1 and Part 2

What gives insurance brokerage a competitive advantage? In many cases, great customer service helps propel the success of one brokerage over another. This course examines how customers can be a company’s greatest asset.

Outline:

First Impressions Are Important
Acknowledge Customers – Always
Greet Customers Warmly – Act Like You’re Happy To See Them
Be Enthusiastic About What You Do – Attitude Does Make a Difference
Product Knowledge
Be Reliable
Be Willing To Go the Extra Mile
Reward Your Customers

Part 1 and Part 2 of this course each qualifies for 1 continuing education credit hours (General/Adjuster – Management).

PIPEDA Explained – Legislated Privacy Standards for Every Business Parts 1, 2, and 3
Owners, Managers & Supervisors: This is the first of three courses developed especially by ILS Learning Corporation for brokerage owners, managers and supervisors, specifically. Part 1. Becoming PIPEDA Compliant: How to Build A Privacy Protection Policy for Your Brokerage Part 2. Becoming PIPEDA Compliant: How to Build A Privacy Protection Policy for Your Brokerage Part 3. Becoming PIPEDA Compliant: The Role of the Privacy Commissioner These courses focus on the specific internal guidelines and procedures you can implement in your brokerage to safeguard the privacy rights defined in PIPEDA and other relevant laws. These courses should be completed in their proper sequence. Part 1, Part 2 and Part 3 of this course each qualifies for 2 continuing education credit hours (General/Adjuster – Management).

2 Comments

bernard bousseau on August 30, 2015 at 06:36

i am looking to prepare for RIBO principal director exam do you have study material, exam prep questions, notes or online training ???
- Dana Barr on August 31, 2015 at 09:05
  
  Hello Bernard, currently we do not offer online training for the RIBO Principal Director exam, only the RIBO entry level examination and RIBO continuing education credits. We wish you luck!
  ILScorp