A PUBLICATION OF ILS LEARNING CORPORATION

Another chance to win with another survey from ILScorp!

In September's On Track, we included a short survey so we could find out more about what our valued readers want to see in an ILScorp newsletter - and what they need to see.

We received a ton of great feedback, so we are again asking for your input in helping to shape On Track. Don't forget that this survey is completely optional, and your responses will be anonymous and not shared with anyone.

If you complete the survey, you will be entered into a draw to win a gift certificate from your choice of a number of retailers including Chapters, Apple, FutureShop and Cineplex.

We appreciate your feedback!








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Are you currently a member of any social media networking sites?

If you do use social media networking sites, which of the following do you use?









How do you usually get information about insurance licensing in your province or territory?





How do you usually get news about the insurance industry?




Which of the following best describes how you feel about staying informed with insurance news?



Don't forget to take a quick look at the Terms and Conditions of this survey promotion by reading this PDF.


Three new video courses for Insurance Adjusters

The latest Continuing Education courses are accredited and included in the Annual Adjusters Subscription. This means subscribers can access these new courses at no additional cost.

The new courses are:

"Collaborative Negotiation" - Adjusters always seem to be under pressure to close files; in fact, this is one of their mandates. What is the biggest obstacle to achieving this goal, Disagreements? If not managed effectively from the outset small disputes grow into bigger ones. The result: the file stays open longer and the chances of a good settlement start slipping away. What if you could prevent a large percent of disputes from growing, walk away with a good settlement and gain the respect of the other party in the process? That's what "Collaborative Negotiation" is all about. This course introduces principles in a methodology for resolving conflict in a way that is ideally suited for the claims environment.

"Torts" - Whenever faced with a liability claim we instinctively attempt to determine fault, look for negligence. Negligence is based on a breach of duty of care; we accept this as the norm. In their wisdom, our courts have recognized that there are special groups in our society, which because of position or the relationship with others have a higher duty of care imposed on them. There are even extreme circumstances where parties can be held liable in the absence of negligence. On the flip side, the courts also recognize acceptable liability defenses which apply to specific situations, but will not hold up under normal circumstances. "Torts" identify these special situations, explain the exceptions in our laws and provide guidelines for the adjustment of claims for these out of the ordinary occurrences.

"Contract Law and the Insurance Policy" - It has been said that the insurance policy is one of the most complex documents we will ever encounter. Just look at the sheer volume of cases that have passed through our courts, contesting the meaning and testing the application of the wording against specific losses. When faced with questionable coverage situations of policy breeches you only get one chance to get it right. If you have any concerns about handling such controversies, "Contract Law and the Insurance Policy" is designed for you. It is a guide to understanding the key principles of contract law including the very same legal doctrines that the courts rely on to make their decisions.

Each of these courses is accredited for one hour of Continuing Education credits.

Are you interested in an Annual Adjuster Subscription? For just $175, you can have access to numerous Adjuster-specific courses, including these latest three, plus access to over 160 online General Insurance courses and access to a three-part Adjusters Privacy Compliance Program.



Let ILScorp be your news and information source

ILScorp offers many options for industry news and information.

For headline news and analysis, ILSTV reports daily on matters that affect the business. From high-level news stories about insurance companies to reports on studies that may help you know your client better, the free video and text news from ILSTV let you stay informed in the industry without having to spend a lot of time – or any money.

ILScorp's own News section lets you see important updates from us about new course additions, holiday hours, technical announcements and other newsworthy notes.

Through surveys, this e-newsletter, On Track, is being reshaped by you, the readers, so that ILScorp can create a publication that is as tailored to you as can be. While On Track will always be a venue for licensing updates and ILScorp news, your input will help make it the most relevant insurance industry email update in the market.

The ILScorp blog offers commentary and interesting notes that you might not find elsewhere. Did you see our blog post that compared a crash between a 1959 Chevrolet Bel Air and a 2009 Chevrolet Malibu? Or our post about the year after the collapse of the Lehman Brothers?

And, you can always get up-to-date information through Twitter. Either check us out online through twitter.com or sign up for the company’s mobile updates. You can follow @ilscorp and @ilstv.
Let us know what you think about our news and information services. After all, they are created just for you!




Mandatory CE deadlines approaching

General Insurance Agents in Alberta also need to have all of their CE credits completed soon, by October 31.

Insurance professionals in Quebec should also remember that ChSF credits are due on November 30 and ChAD credits are due on December 31.

Not sure what to take? ILScorp has over 150 courses created specifically for General Insurance Agents across the country. To see a complete list of General Insurance courses, visit our catalog.

Still need help? Feel free to give one of our helpful service representatives a phone call at 1-800-404-2211 to get started.


Remembrance Day at ILScorp

At the eleventh hour of the eleventh day of the eleventh month, ILScorp will be recognizing a moment of silence to pay respects to military men and women from all corners of the globe, from all theatres of war.

The ILScorp office will be closed on November 11 and will be open again at 8 am PST on November 12.


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